Key Takeaways
- Log retention for phone-as-gateway stacks: decide TTL for API history, app logs, and the handset SMS database — they are three stores.
- OTP plaintext should not live in long support dumps.
- Priced by devices and SMS send volume. You use your own phone and operator SMS credit. Retention policy is separate from plan metering.
- Free 300 SMS lifetime still creates records — purge demos.
- Align with privacy/security pages; counsel for your jurisdiction.
- Minimize PII in webhook payloads you persist.
A log retention policy for phone-as-gateway SMS covers control-plane history, your server logs, and the physical handset. Related: app log retention. GDPR-minded handling. Privacy Policy.
Priced by devices and SMS send volume. You use your own phone and operator SMS credit.
If support can paste last week’s OTP codes from a Slack export, you do not have a retention policy — you have a leak waiting for a ticket.
Why phone-as-gateway logs sprawl
API accepts, webhook retries, n8n runs, and the phone’s SMS app all keep crumbs. Map owners before launch. Security posture: Security.
What to keep vs expire
| Store | Typical need | Instinct |
|---|---|---|
| Message IDs / status | Support, audit | Finite TTL by purpose |
| OTP plaintext | Almost none | Hash + short life |
| Webhook raw bodies | Debug | Redact; short TTL |
| Handset SMS threads | Operator UX | Periodic wipe SOP |
OTP bodies are short-lived
Verify against your store, not against immortal logs — OTP.
On-device SMS history
Include handset wipe / shared-device rules in ops runbooks. Lost phones are data events.
Support exports
Prefer IDs and timestamps over full bodies. Staff access least-privilege. Pair with wording hygiene.
Related reading
Phone as gateway. Secure API keys.
Checklist
- Written TTL per store.
- OTP not in long logs.
- Webhook redaction.
- Handset wipe SOP.
- Access review cadence.
- Counsel aligned for region.
Next steps
Publish the SOP, then keep operating on devices + volume with BYO Android and carrier credit.
Related product pages
Jump to the live product docs for this topic—not another long-form article.
- SMS API documentationLive endpoint reference
- device and SMS volume pricingPlans and allowances
- Android SMS gateway product guideDefinition, product, and how to buy
- download the Android gateway appGet the APK





